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Mammotion Privacy Policy
Updated on: 2025-03-13
Effective date: 2025-03-13
Feedback Channel: privacy@mammotion.com
Your information is controlled by Mammotion Technology Co., Ltd and/or its affiliates and subsidiaries
("Mammotion" or "we")! Our services ("Mammotion Services") covered by this Privacy Policy
("Policy") include:
(i) Mammotion app;
(ii) Mammotion mowing products.
The Privacy Policy of Mammotion websites can be found [Link].
We are strongly committed to protecting the personal information and privacy of anyone who interacts
with Mammotion Services ("Users" or “you”). We may process your information when you use
Mammotion Services. This Policy is meant to help you understand what information we collect, why we
collect it, and how you can update, manage, export, and delete your information.
We hope that you have read and fully understood the Policy before you enter Mammotion Services.
If you do not agree to the Policy, it may result in the failure of Mammotion Services to function
properly or to achieve their intended purposes, and you shall immediately stop accessing/using
Mammotion Services.
This Policy will help you understand:
1. How We Collect and Use Your Personal Information
2. How Long Will We Retain Your Personal Information
3. How We Protect Your Personal Information
4. When We Share Your Personal Information
5. How We Protect Personal Information of Children
6. How to Manage Your Personal Information
7. How We Use Cookies or Similar Technologies
8. How Your Personal Information is Transferred Globally
9. Notices and Amendments
10. How to Contact Us
Appendices:
Table 1: Types of information collected during your use
Table 2: Android OS application permissions
Appendix 1: Rights for residents of California
Appendix 2: Rights for individuals in the European economic area, UK or Switzerland
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1 How We Collect and Use Your Personal Information
We collect your personal information primarily to make it easier and more satisfying for you to use
Mammotion Services, and the information you provide helps us achieve this goal.
You understand and agree that we hope to provide perfect products and services. Therefore, we will
continue to improve our products and services, which means that with their iteration, expansion, and
upgrade, we may often launch new services or business functions, or re-arrange business functions,
and may require the collection of new personal information or change the purpose or method of using
personal information.
Please note that if we use your personal information for other purposes not described in this Policy, or if
we collect additional personal information not mentioned here, we will obtain your consent through pop-
ups, page prompts, interactive communications, or other means. Once we have obtained your consent,
such additional uses will be deemed part of this Policy, and this Policy shall also apply to such additional
information. If you have any questions in this process, you may contact us through the feedback
channels listed in the "How to Contact Us" section of this Policy and we will respond as soon as possible.
(a) What types of personal information do we collect
(i) Registration and login
(A) Basic information
When you register and log in to your Mammotion Services account, we will collect
basic registration or login information, including email address and verification code
match results, and then we will assist you to create your account number, username,
and password.
(B) Personalized information
If you choose to provide the following additional information, it will help us provide you
with personalized recommendations and a better service experience, such as your
nickname, profile, avatar information. If you refuse to provide this information, the basic
functions of Mammotion Services will not be affected.
(ii) Basic account service
In order to identify the abnormal status of your account, understand product
adaptability, provide basic services such as browsing and searching, ensure the normal
operation of Mammotion Services, and optimize the service experience for you, we may
collect information about the services you use and how you use them, including:
(A) Log information
When you use Mammotion Services, we may automatically collect your detailed usage
information and store it as a network log, including your login account number, IP
address, telecom operator, network environment, language used, date and time of visit,
push open record, length of stay, refresh record. Sometimes, log information is not
directly linked to an individual and which may not be defined as personal information
according to applicable local laws.
(B) Device information
Based on the specific permissions you have granted when installing and using
Mammotion Services, we may receive and record information about the device you are
using, including your device model, device log, operating system and version, client
version device resolution, package name, device settings, device identifier (MAC
address/IMEI/Android ID/Open UDID/GUID/MAC/OAID/IDFA/SIM card IMSI information),
hardware and software characteristics, device location (such as IP address, GPS
location) information.
In order to collect the personal device information, we will request access to your
device, including device information permissions, location permissions, etc. Normally ，
you can restrict our access to location information at any time in your device in [Settings >
Apps > Permissions > Location].
Sometimes, device log information is not directly linked to an individual and which may
not be defined as personal information according to applicable local laws.
(C) Scan QR code/AR scan/take photos and related editing functions
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When you use the scan QR code/AR scan/take photos feature, we need you to grant us
access to your camera and storage space of your device, and collect the uploaded
picture information you provide after scanning QR code/taking photos. Your photos
may contain sensitive personal information, so please be careful when you are
requested to provide them.
(D) Device Sharing service
When you use our device sharing feature, we will generate a QR code containing the
vehicle identification number that you choose to share. If you opt to save this QR code
as an image, we will request access to your device's storage space. This access is only
required if you choose to save the QR code locally.
(iii) Product purchase
(A) Order and payment
You can make purchases or deposits through our embedded marketplace within the app,
which is linked to our website. To help you complete transactions smoothly, ensure
transaction security, facilitate the delivery of products or services to you and allow you to
view order information, we may collect the following information though our website
powered by Shopify when you place an order or complete a transaction: details of the
goods/services purchased, order number, order time, transaction amount, payment
method, receiver’s name, shipping address, postal code, receiver, contact number,
payment status, deposit amount, mowing product number and other necessary
information.
In case of a transaction refund, you need to contact our customer service, we may ask
you to provide your order number, bank account information and other necessary
information, including card information and third-party account information (sensitive
personal information) to process the refund request.
Please refer to the privacy policy specifically apply to our website for more details. You
need to read and agree to our website’s privacy policy before making purchases or
deposits.
(B) Contact and Technical Support
When you contact us, we may keep your communication/call records and content or the
contact information and related information (sensitive personal information) you leave in
order to contact you or help you resolve relevant issues, or record the solution and
outcome.
In order to confirm the status of the transaction and/or provide you with technical support
and customer service, we may collect your transaction, payment, and logistics
information related to the transaction progress through Shopify or the relevant service
providers.
(iv) Mowing service
Some of our mowing products can automatically identify and avoid obstacles, map out
the routine, and work on your schedule. In order to use mowing products, you need to
link the products with your Mammotion account through app, then you could operate the
products and arrange mowing plans. While using our mowing services, we will collect
your personal information in the following scenarios:
(A) Location data
Some of our services only work if we can determine the location (e.g. WIFI location, and/or
GPS position) of the product. When you share your product location with us, the data is
stored as part of your profile and may be sent to third parties in pseudonymized form for the
purposes of providing the relevant service.
Mapping related services (e.g., generation of a lawn map) only work if the product sends us
its geographic coordinates. The data is stored as part of your profile and used to provide the
services, to find solutions to problems and, after the data has been anonymized, for the
further development of products. Our mapping services use Map Box to create and display
the map.
(A) Sensor log information
During operation, sensors of the products collect real-time information. The sensors may
include rain sensors, radars, collision sensors, lifting sensors, and attitude sensors.
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These sensors automatically obtain basic log information about the working status of the
product. Basic log information obtained by sensors normally is not directly linked to an
individual and which may not be defined as personal information according to applicable
local laws.
(B) Bluetooth/Siri-based service
When you need to use Bluetooth to connect to a product, you need to turn on the
Bluetooth permission. If you need to control and use Mammotion Services through Siri,
you need to turn on Siri and search permissions.
(C) Voice interaction
When you use the voice interaction feature, we need you to grant us access to your
microphone/recording and collect your voice interaction information and recorded
voice. If you click to report inaccurate recognition when using a voice interaction
recognition service, we need to collect your audio to optimize the service.
Your voiceprint is sensitive personal information, so please be careful when you are
requested to provide it.
(D) Visual record
In order to explore the operation environment, avoid obstacles, and design the
mowing route while mowing, the products equipped with a camera (as applicable) will
collect visual information of the environment where the products are located. If you
choose to use the features associated with video recording, we need you to grant us
access to the camera and storage permissions on your mowing device and collect the
uploaded video information after video recording.
In case the visual function of Mammotion Services goes wrong, we may request that
you voluntarily provide visual logs via a log upload.
The videos and visual logs you provide may contain sensitive personal information
about you and other individuals in the environment where the products are located. So
please be careful when you set and place the products and when you are requested
to provide this information. Please note we do not accept any responsibility or liability
for any breach of other individuals' privacy and personal information because of your
operation.
(v) Sharing and activity participation.
When you share or receive shared information, or participate in activities, we need to
access your clipboard and read the email and phone number contained in it to realize
functions or services such as jumping and sharing. We will not collect or store any other
information about your clipboard.
(vi) Message notification.
For your contact details (such as contact email and phone number) you provide
during the use of Mammotion Services, we may send multiple types of notifications to
one or more of them during operation, which is used for user message notification,
identity verification, security verification, or user experience research.
In addition, we may also send you commercial information about services features, or
activities that may be of interest to you by email. If you do not wish to accept this
information, you can unsubscribe via the method provided in the email.
(vii) Provide you with customer service or other user response functions.
When you contact our customer service or use other user response functions (such
as technical support applications regarding this app or the mowing products, personal
information protection complaints or suggestions, and other customer complaints and
needs), we may require you to provide the necessary personal information to match and
verify user identity of you to protect your account and system security. We may also
keep your contact information (the contact information that you use to contact us or
other contact details that you provide), records of your communication/calls with us,
your feedback in the platform response function (including
text/pictures/audio/video/call records), and other necessary information related to your
needs in order to contact you or assist you in solving problems, or to record the
resolution and outcome of relevant issues.
(ix) Provide you with security
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In order to improve the security of your use of the services provided by us and our
partners, protect the personal and property safety of you or other users or the public,
better prevent security risks such as phishing websites, fraud, network vulnerabilities,
computer viruses, network attacks, and network intrusions, and more accurately identify
the violation of laws and regulations or relevant agreement rules of Mammotion
Services, we may collect, use or integrate your account, transaction, device, and log
information, as well as information shared by our affiliates and partners with your
authorization or in accordance with the law, so as to comprehensively judge your
account and transaction risks, perform identity verification, detect and prevent security
incidents, and take necessary recording, auditing, analysis, and disposal measures in
accordance with the law.
(x) Improve Mammotion Services
We may invite you to participate in surveys about Mammotion Services to help us
improve existing services or design new services; in addition, we may use your
information for software updates or for beta testing of new features or services. In these
scenarios, we will collect relevant personal information with your consent in advance.
(xi) Tips for specific function permissions
If you need to turn off the function permissions that you have turned on to use some of
the above specific functions of your mobile device (including camera, photo,
microphone, address book, storage, device information, geographic location, and
calendar permission), most mobile devices will support it. For specific methods, please
refer to or contact the service provider or manufacturer of your mobile device.
Please note that by turning on any permission, you authorize us to collect and use
relevant information to provide you with the corresponding services. Once you turn off
any permission, you cancel the authorization, and we will no longer collect and use
relevant information based on the permission, nor shall we be able to provide you
with the services corresponding to that permission. However, your decision to turn off
permissions shall not affect the previous collection and use of information based on
your authorization.
To learn more about the types of information and device permissions collected, you can refer to the
tables in the Appendices.
Table 1: Types of information collected during your use
Table 2: Android OS application permissions
(b) How we collect and obtain your personal information
(i) Information you provide.
When you create a Mammotion account, sign up for offers, or otherwise engage with
Mammotion services, we may ask for certain personal information such as your name,
email address, username, and password, delivery address, billing information, and phone
number.
Please note that by continuing to use Mammotion Services, you are acknowledging that
Mammotion cannot guarantee the privacy of personal information you choose to post
publicly on the internet, including on social media pages.
(ii) Information we obtain about you.
Information we collect, summarize, and record when you use Mammotion Services,
including log, location, and device information.
(iii) Information on your activities when you talk to us
We may ask for personal information when you call us, send us an email, or provide us
with comments, chat messages, and opinions through Mammotion Services.
(iv) Information we receive from third parties
You may use third-party social networks or authentication services, such as Apple or
Google, to log in to our app.
The data we receive from these third-party services is dependent upon your privacy
settings with the social network. You should always review and, if necessary, adjust
your privacy settings on third-party websites and services before linking or connecting
them to our Service.
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You may interact with a link to or from a third party or a social media feature. If you
follow a link to any of these websites, note that your interactions with these
companies are governed by their privacy policy, not ours. We recommend that you
review the policies and terms of use of any third party before you submit any information
to those websites
If you follow a link to any of these websites, please note we do not accept any
responsibility or liability for their services or practices.
(c) How can we use your personal information
We must have a valid reason to use your personal information, and it's called the "lawful basis
for processing". Most times we might ask your permission and consent to do things. Other
times, when you reasonably expect us to use your personal information, we do not ask your
permission, but only when:
(i) the law says it's fine to use it, and
(ii) it fits with the data or privacy rights you have.
According to relevant laws and regulations, your authorization and consent are not
required to collect your information in the following circumstances:
(i) It is related to the performance of obligations stipulated by laws and regulations;
(ii) It is directly related to public safety, public health, and major public interest;
(iii) It is directly related to legitimate interests, provided that it isn’t outweighed by negative
effects to your rights and freedoms;
(iv) It is to safeguard the significant legitimate rights and interests of life and property of yours
and other individuals, and it is difficult to obtain your consent;
(v) The personal information collected is disclosed by you to the public;
(vi) The personal information is collected from legally and publicly disclosed information, such
as legal news reports and public government information;
(vii) It is necessary for the signing and performance of contracts following your requirements;
and
(viii) Other situations stipulated by laws and regulations.
2 How Long Will We Retain Your Personal Information
Unless otherwise stipulated by laws and regulations or regulatory authorities, we will only
retain your information for the shortest period necessary for the purposes described in this
Policy. Specifically, we retain personal information we collect for different periods
depending on what it is, how we use it, and how you configure the settings of
Mammotion Services. Details are as follows:
(a) Some personal information can be deleted at your discretion: such as your personal information
or the content you create or upload, like photos, videos, etc. We will retain the personal
information until you delete it or choose to have it deleted.
(b) Other personal information is deleted or anonymized automatically after a set period, such as
most of the product operation data in our system.
(c) Some personal information we retain for longer periods when necessary for legitimate business
or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.
(d) If we terminate Mammotion Services, we will promptly stop continuing to collect your personal
information, notify you in advance based on relevant laws and regulations, and delete or
anonymize your personal information after the termination of the services or operations,
unless otherwise stipulated by laws and regulations or regulatory authorities.
When you delete personal information, we will manage to make sure that your personal
information is safely and completely removed from our servers or retained only in
anonymized form. We try to ensure that Mammotion Services protect information from
accidental or malicious deletion. Because of this, there may be delays between when you
delete something and when copies are deleted from our active and backup systems.
3 How We Protect Your Personal Information
We take personal information security very seriously and shall take all reasonable and practicable
measures to protect your information.
(a) Technical measures for data security.
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We will adopt security protection measures in line with industry standards, including establishing
reasonable system specifications and security technologies to prevent your information from being
accessed, used, and modified without authorization, so as to avoid data damage or loss. Various
encryption techniques are adopted in Mammotion Services. For example, in some services, we will
use encryption technology (such as SSL) to protect your information, adopt encryption technology to
encrypt and store it, and isolate it through isolation technology. When information is used, such as
information presentation and information correlation calculations, we use a variety of data
desensitization techniques to enhance the security of information in use. We adopt data access
control and multi- factor authentication technology to protect information and prevent data from
being used illegally.
(b) Access control measures
We only allow employees and partners who need to know your personal information to access it,
and we have set up access control and monitoring mechanisms for this purpose. We also require all
persons who may have access to your information to comply with appropriate confidentiality obligations.
If they fail to fulfil these obligations, they may be subject to legal responsibility or be suspended from the
partnership with Mammotion Services.
(c) Other security measures we take to protect information
We maintain security controls over data through information contact confidentiality agreements, monitoring,
and auditing mechanisms. And we are dedicated to increasing security awareness when providing and
operating Mammotion Services.
(d) Security tips for you
When communicating with a third party or purchasing goods and receiving services through Mammotion
Services, you shall inevitably disclose your information, such as contact information or postal address, to
the counterparty or potential counterparty. It is worth noting that the Internet is not an absolutely
secure environment, and due to the limitations of technology and risk prevention, even if we have
tried to strengthen security measures, we cannot always guarantee 100% security of information.
Please understand that the system and communication network used by you to access Mammotion
Services may encounter problems due to circumstances beyond our control.
We recommend that you use complex passwords, properly keep your account number, password,
and other identity elements, take care to protect your personal information security, and only
provide it to others when necessary. When you use the services, we will identify you through your
account number, password, and other identity elements. Once you disclose the above
information, you may suffer losses and it may be detrimental to you. If you find that your
account number, password, and/or other identity elements may be or have been leaked, please
contact us immediately so that we can timely take appropriate measures to avoid or reduce losses.
(e) Security incident handling.
In the event of an information security incident that is likely to result in a high risk to your rights and
freedoms, in accordance with the requirements of laws and regulations, we will promptly notify you of
the basic situation and possible impact of the security incident, disposition measures we have taken
or will take, our suggestions to prevent and mitigate risks by yourself, remedies for you, etc. Meanwhile,
we will promptly inform you of the situation related to the incident by means such as email and push
notification. When it is difficult to inform the information subjects one by one or it may involve
disproportionate effort, we will make announcements reasonably and effectively.
In addition, we will proactively report information security incidents as required by regulatory
authorities.
4 When We Share Your Personal Information
Mammotion may share your personal information with third parties. It includes:
(a) When we use third-party services to support Mammotion Services
For instance, we may access third-party services or other similar applications (such as embedded code
and plug-ins) to improve customer service and user experience for the purposes stated in this Policy.
We carefully select these third parties and only share with them what they need to provide the service.
Currently, the third-party services we access mainly include the following types:
(i) For advertising-related services, including advertising display, advertising statistics and
monitoring;
(ii) For message push functions, including push from mobile phone manufacturers and event-
specific alerts;
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(iii) For payment-related services, including order payment, transaction behavior verification,
income settlement, and payment information summary statistics;
(iv) For obtaining device location permissions and collecting device and log information with
your consent;
(v) For third-party authorization services, including third-party account login and sharing of
relevant content to third-party products, these services may collect information about you
(including your log information);
(vi) For supporting product function modules, including voice recognition, intelligent customer
service, and content storage;
(vii) For optimizing product performance, including improving hardware distribution capability,
reducing server cost and functional heat repair; and
(viii) For account security and product reinforcement-related services, including network
monitoring, domain name resolution, anti-hijacking, anti-trash and anti-cheating,
encryption, and decryption services.
Your use of third-party services (including any information you provide to such third parties) is subject to
the third party's terms of service and information protection statement (not this Policy), which you are
required to read carefully. This Policy applies only to the personal information we collect and does not
apply to services provided by any third party or to their rules for the use of information. If you become
aware of risks associated with these third-party services, you are advised to terminate the operations to
protect your legitimate interests and to contact us promptly.
(b) When we share personal information with our affiliated companies
Our affiliated companies may access your personal information under the terms included in the
Policy.
(c) When we are involved in a merger, acquisition, or sale of assets
If we are involved in a merger, acquisition, or sale of assets, we'll continue to ensure the confidentiality
of your personal information and give affected users notice before personal information is transferred or
becomes subject to a different privacy policy.
(d) Where there are legal reasons
We may share your personal information if we have to by law, or when we need to protect you or other
people from harm.
(e) When we have anonymized your personal information and you cannot be identified
(f) When you make your personal information public
When you have disclosed the information such as on social media pages or public forums, we may
share your personal information on reasonable grounds.
5 How we Protect Personal Information of Children
For security reasons, we do not provide mowing products or Mammotion Services for anyone under 16
(“Children”), and we do not intentionally collect or maintain their information. If you become aware that
personal information about children has been provided to us, please immediately contact us so that
we can delete the personal information from our records.
6 How to Manage Your Personal Information
You are in control of your personal information, and you have the following right to manage your
personal information.
(a) Access, update
We encourage you to update and modify your information to make it more accurate and effective.
You can access, update, and delete your personal information as follows:
Through [My], you can query and modify your avatar, nickname, profile, and region, and modify
corresponding content in the above modules.
(b) Delete
If you would like to submit a request for us to delete your information, you may do so through the
feedback channel. But for some scenarios, you can only delete the data yourself, for instance, when
you return our products after you have activated them, you may delete the information related to the
products through our app.
We also provide the function of canceling a registered account. You can cancel your account on the
“Account Cancellation” page of Mammotion Services by yourself, provided that it meets the conditions
stipulated in the service agreement and applicable national laws and regulations.
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After the cancellation of your Mammotion service account, we will stop providing you with Mammotion
Services and delete your personal information or anonymize it as per your request, unless otherwise
stipulated by laws and regulations.
We try to ensure that Mammotion Services protect personal information from accidental or malicious
modification or deletion. Because of this, unless otherwise provided by laws and regulations, when you
modify or delete your personal information, we may not immediately modify or delete the corresponding
information from the backup system but shall modify or delete the information when the backup is
updated.
(c) Disclosure and sharing
It is up to you to share or make your personal information related to Mammotion Services public.
As long as you do not delete the information that you have made public or shared, it may remain
in the public domain. Even if you delete the shared information, it may still be cached, copied, or
stored independently by other users or third parties not under our control, or kept in the public domain
by other users or such third parties. We will not be responsible if you disclose or share information and
result in the leakage of your information. Therefore, we remind you and ask that you carefully consider
whether you will disclose or share your information through these channels. Please be advised that
information such as your completed profile and posts may be publicly displayed on your homepage. You
can see your personal homepage display settings in [My]-[Settings].
(d) Changing the scope of your authorization and consent
You can always choose whether to disclose information. You may withdraw your authorization by means
such as deleting information and turning off device functions. After you withdraw your authorization, we
cannot continue to provide you with the services for which you have withdrawn your authorization, and we
will no longer process your information. However, your decision to withdraw your authorization shall not
affect the processing of information based on your previous authorization.
(e) Obtaining copies of personal information
If you need a copy of your personal information, you can contact us through the feedback channel.
After verifying your identity, we will provide you with a copy of your personal information in Mammotion
Services, except as otherwise provided by laws and regulations.
(f) Managing personalized advertising cookies and other tracking
You may be able to avoid the collection of information through some cookies or other tracking
technologies by actively managing the settings on your browser or mobile device. Please refer to
"How We Use Cookies or Similar Technologies" below to learn about disabling or blocking cookies
and similar tracking technologies.
(g) Response to your request
In response to your request above, you may be required to provide a written request or otherwise
prove your identity for security purposes. We may ask you to verify your identity before we process
your request. For your reasonable request, we do not charge fees in principle, but we shall charge a cost
as appropriate for repeated requests that exceed reasonable limits. We may reject unreasonably
repeated requests that require excessive technical means (e.g., require the development of new
systems or fundamentally change current practices), pose a risk to others' legitimate interests, or are
very impractical (e.g., involve information stored on backup tapes). We may not be able to respond to
your request in the following circumstances:
(i) It is related to our performance of our obligations under laws and regulations;
(ii) It is directly related to national and defense security;
(iii) It is directly related to public safety, public health, and major public interest;
(iv) It is directly related to criminal investigation, prosecution, trial, and judgment enforcement;
(v) We have sufficient evidence to show that you exhibit subjective maliciousness or abuse of
rights;
(vi) It is to safeguard the significant legitimate rights and interests of life and property of yours and
other individuals, and it is difficult to obtain your consent;
(vii) Responding to your request will seriously damage the legitimate rights and interests of you or
other individuals and organizations; or
(viii) It involves trade secrets.
(h) Jurisdictional rights you have
Depending on your jurisdiction, you may be entitled to additional rights in relation to your personal
information. You may refer to the appendices below to learn about the following jurisdictional rights:
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(i) for residents of California;
(ii) for individuals in the European economic area, UK or Switzerland.
7 How We Use Cookies or Similar Technologies
We and third-party partners may collect, use, and store your information through Cookies or similar
technologies. We may use our Cookies or similar technologies for the following purposes:
(a) Remember your identity
For example: Cookies or similar technology helps us identify you as our registered user or
save your preferences or other information about you that you provide to us.
(b) Analyze your use of Mammotion Services
We may use Cookies or similar technologies to understand what activities you have
performed using Mammotion Services.
Within our app we use cookies to collect information about how visitors use our app. These cookies
collect information such as how often you use the app, the events that occur within the app, aggregated
usage, performance data, and where crashes occur within the app. We do not link the information we
store within the cookies to any personal information you submit within the app.
8 How your personal information is transferred globally
Mammotion operates globally. As such, the personal data we collect may be processed or accessed in
countries or regions where you use our products or services, or other countries or regions where we or
our affiliates, subsidiaries, service providers, or business partners are located. These countries/regions
may have different data protection laws. In such circumstances, Mammotion takes measures to ensure
that data is processed as required by this Policy and applicable laws.
We process and back up information through a global operation and control infrastructure. Currently, we
have data centers in the United States, Germany, Singapore. For the purposes of this Policy, your
information may be transferred to these data centers according to applicable laws.
To the extent that we may need to transfer your personal information outside of your jurisdiction, whether
to our affiliated companies or third-party service providers, we shall do so in accordance with the
applicable laws. We will ensure that all transfers will be carried out in accordance with requirements
under your applicable local data protection laws.
If we share personal information originating from you in the EEA to a Mammotion Group entity or a third-
party service provider outside the EEA, we will do so on the basis of EU standard contractual clauses or
any other safeguards provided for in the GDPR.
9 Notices and Amendments
In order to provide you with better services, we may modify the terms of this Policy from time to time
in accordance with updates to Mammotion Services and relevant legal and regulatory requirements,
and post any changes to this Policy. Such modifications shall form part of this Policy. For significant
changes, we will also provide a more prominent notice (including push notifications, and pop-up alerts).
Significant changes referred to in this Policy include, but are not limited to:
(a) Significant changes to our service model; such as the purpose of processing personal
information, the type of personal information processed, and the use of personal information;
(b) Significant changes to our ownership structure; such as changes in owners caused by
business adjustments, bankruptcy, and mergers and acquisitions;
(c) Significant changes to the main objects of personal information sharing, transfer, or public
disclosure;
(d) Significant changes to your right to participate in the processing of personal information and
how you exercise it;
(e) Significant changes to the responsible departments, contact details, and complaint channels for
handling personal information security; and
(f) Other situations that are crucial or may seriously affect your rights and interests. We put your
satisfaction at the center of any changes we make. You are encouraged to review this Policy
every time you use Mammotion Services.
10 How to Contact Us
We will protect your personal information in accordance with this Policy. If you have complaints and
reports regarding cybersecurity, or if you have any questions, comments, or suggestions regarding
this Policy and your information, and questions about the privacy practices of Mammotion Services,
please feel free to contact us by sending an email to privacy@mammotion.com. In general, we will
11
readdress your questions, comments, or suggestions in a timely manner of receipt and verification of
your user identity.
If you are not satisfied with our process, you can file a complaint or report to the government
department that governs personal information protection. You can find out more information about
your rights by contacting your local data protection regulator.
12
Table 1: Types of information collected during your use
SDK
Name
Personal Information Field
Applicable
scenarios
Alibaba
Cloud loT
Platform
for Smart
Life
(Feiyan
Platform)
sdk
Used to
complete
registration,
login, account
binding, and
language
selection online
https://terms.alicdn
.com/l egal-
agreement/terms/p
rivacy_sdk_descrip
tion/2022
0901154750
955/202209
0115475095 5.
html
Cell phone device information category
Software: such as system type, OS
version, wi-fi mobile, etc.
Used for Identity
association
verification
(secure identity
authentication),
experience
optimization, and
Troubleshooting
Device operation status information: such
as the state of lights on and off (and
device-related attributes defined in the
object model), service queries supported
by the device side, such as the control
capabilities supported by the device
For device status
and other
information
display
Smart device (i.e. IOT device)
information:
Network
distribution,
device mac (Wi-Fi Bluetooth), connected
router information (SSID, Mac), Wi-Fi
signal information (RSSI channel
information, frequency, etc.),
IP address, device firmware information,
chip type, and other
hardware information
problem
diagnosis, OTA
upgrade
Google
Signln
https://policies.
google.
com/privacy
Agora
Rtc
Engine
SDK
https://docs.
agora,jo/en/interact
ivelivestreaming/re
ference/security
MapBox
SDK
https://www
mapbox.CO
m/legal/privacy
Firebase
https://firebase.goo
gle.com/terms
13
Table 2: Android OS application permissions
Permission Name
Permission Function
Description
Usage scenario or purpose
ACCESS_FINE_LOCATION
Access to precise positioning
Through the Global Positioning System
(GPS).
Accurate geolocation information via
network location information (e. g., base
stations and WLANs)
For distribution, discovery, and control of Bluetooth-
type devices
ACCESS_COARSE_LOCATIO
N Access Rough Location
Approximate geographic location
information via network location
information (e.g., base stations and
WLANs)
For distribution, discovery, and control of Bluetooth
or network devices
READ_EXTERNAL_STORAGE
Read external memory
Provides the ability to read data from the
phone's storage
space
Used to read application status information,
application cache, key logs, etc., to facilitate trouble
shooting and locating problems
WRITE_EXTERNAL_STORAGE
Write to external memory
Provides the ability to write to external
storage
Used to read application status information,
application cache, key logs, etc., to facilitate
troubleshooting and locating problems
Android. permission. CAMERA
Camera Permissions
Use the camera to take photos and
record video functions
Log feedback allows users to take photos or record
videos on site and upload them
Bluetooth Scanning
For discovering Bluetooth-like devices in
the vicinity
For distribution, discovery, and control of Bluetooth-
type devices
Bluetooth Connection
Connect specific Bluetooth devices
For distribution, discovery, and control of Bluetooth-
type devices
Bluetooth broadcasting
Sending Bluetooth broadcasts
For distribution, discovery, and control of Bluetooth-
type devices
iOS application permissions
Descriptions in list
Functions
Usage
NS Location Always Usage Description
Through the
Positioning (GPS)
Global
System
For distribution, discovery, and control of Bluetooth-
type devices
Accurate geolocation information
via network location information
(e.g., base stations and WLANs)
NS Location When ln Use Usage
Description
Accurate geolocation information
For distribution, discovery and control of Bluetooth-
type devices
NS Local Network Usage Description
Local network permissions
For distribution, discovery, and control of Bluetooth
or network devices
NS Bluetooth Always Usage Description
For discovering Bluetooth-like
devices in the vicinity
For distribution, discovery. and control of Bluetooth-
type devices
NS Bluetooth Peripheral Usage
Description
Get Bluetooth permissions
Used for Bluetooth device discovery network
distribution, broadcast, and
control
NS Calendars Usage Description
Get calendar permissions
Set up your task schedule
14
NS Camera Usage Description
Get camera permissions
Log feedback allows users to take photos or record
videos on site and upload them
NS Photo Library Usage Description
NS Photo Library Add Usage
Description
Access to photo album
Log feedback allows users to take photos or record
videos on site and upload them
15
Appendix 1: Rights for residents of California
This Appendix is a supplement notice of the Policy and applies to California residents whose personal
information is processed by us under the California Consumer Privacy Act ("CCPA"), the California
Privacy Rights Act ("CPRA"), or other California privacy laws described below.
Disclosure of personal information
We allow certain third-party advertising partners to collect information about the users of Mammotion
Services to serve more relevant ads, for ad campaign measurement and analytics, and fraud detection
and reporting. All cookies that are not strictly necessary (including third-party cookies) require prior, opt-
in consent from California consumers, are loaded per the consumer's instructions and preferences, and
do not involve "sales" of personal information.
How can you manage your personal information?
As a California resident, you may be able to exercise the following rights:
(i) the right to know any or all of the following information relating to your personal information
we have collected and disclosed in the last 12 months, upon verification of your identity:
The specific pieces of personal information we have collected about you,
The categories of personal information we have collected about you,
The categories of sources of the personal information,
The categories of personal information that we have disclosed to third parties
for a business purpose, and the categories of recipients to whom this information
was disclosed
The categories of personal information we have sold and the categories of third
parties to whom the information was sold, and
The business or commercial purposes for collecting or selling personal information.
(ii) the right to correct any inaccurate personal information we have about you.
(iii) the right to request deletion of personal information we have collected from you, subject to
certain exceptions.
(iv) the right to opt out of the sale and/or the sharing of your personal information and sensitive
personal information to third parties now or in the future
You also have the right to be free of discrimination for exercising these rights. However please note that
the exercise of these rights may limit our ability to process personal information. For example, if you
submit a deletion request, we may no longer be able to provide you with our products and services or
engage with you in the same manner.
Limit the use of sensitive personal information
You also have the right to request limitation of the use and disclosure of your sensitive personal
information (as defined in the CCPA, as amended), subject to certain exceptions. If you would like to
limit the use of your sensitive personal information, please contact us using the details set out in "How
to Contact Us".
Do not sell or share personal information
We do not sell personal information. If you would like to opt out of the sharing of your personal
information, please contact us using the details set out in “How to Contact Us”
To submit your California consumer rights requests
You may submit a request to exercise your California consumer rights through one of the
mechanisms described below. We will need to verify your identity before processing your request, which
may require us to request additional personal information from you or require you to log into your
account if you have one. In certain circumstances, we may decline or limit your request, particularly
where we are unable to verify your identity or locate your information in our systems, or as permitted
by law.
To exercise your California Consumer Rights, please submit a request by contacting us using the
information provided in the “How Can You Manage Your Personal Information” or the "How to Contact
Us" sections above.
Subject to certain restrictions, you can have an agent exercise your rights for you. If you have an agent
exercising your rights, we must be provided with your written authorization allowing that person to make
such a request on your behalf. We reserve the right to deny the agent's request if we are not reasonably
able to confirm proper authorization and/or verify your identity as the requestor.
Appeal
16
You may appeal our refusal to take action on a request by emailing us using the details set out in "How to
Contact Us".
If your appeal is denied and you are a California resident, you may contact the California Attorney
General about the results of the appeal by submitting a complaint.
Marketing purposes
We do not disclose personal information to third parties for their direct marketing purposes unless the
customer first affirmatively agrees to that disclosure.
17
Appendix 2: Rights for individuals in the European economic area, UK or
Switzerland
This Appendix is a supplement notice of the Policy and applies to certain persons in the European
Economic Area ("EEA"), the United Kingdom("UK"), or Switzerland whose personal information is
processed by us under applicable data protection laws, including the General Data Protection
Regulation, and the UK General Data Protection Regulation.
How can you manage your personal information?
If you are an individual located in the EEA, UK, or Switzerland, you have the following rights in relation
to your personal information:
(i) the right to be informed about how your personal information is being processed;
(ii) the right to access the personal information we hold about you and, in certain circumstances
to transfer the personal data you have provided to us to another controller in a structured
commonly used, machine-readable format;
(ii) the right to correct inaccurate or incomplete personal data we hold about you without undue
delay;
(iv) the right to obtain the erasure of your personal information without undue delay in certain
circumstances, such as where the personal information is no longer necessary in relation
to the purposes for which it was collected or processed, or where consent has been
withdrawn (when consent is used as a lawful basis of data processing);
(v) the right to obtain the restriction of the processing undertaken by us on your personal
information in certain circumstances, such as where the accuracy of the personal
information is contested by you, for a period enabling us to verify the accuracy of that
personal information.
(vi) the right to object. You have the right to object to any processing based on our
legitimate interests where there are grounds relating to your particular situation. There
may be compelling reasons for continuing to process your personal information, and we
will assess and inform you if that is the case. You can object to marketing activities for any
reason;
(vii) The right to withdraw consent at any time, where processing is based on your consent.
The withdrawal of consent shall not affect the lawfulness of processing based on consent
before its withdrawal;
(viii) the right to lodge a complaint to your local data protection authority.
To otherwise exercise your rights, or if you have any questions relating to your rights, please contact us
using the details set out in "How to Contact Us".
Subject to certain restrictions, you can have an agent exercise your rights for you. If you have an agent
exercising your rights, we must be provided with your written authorization allowing that person to make
such a request on your behalf. We reserve the right to deny the agent's request if we are not
reasonably able to confirm proper authorization and/or verify your identity as the requestor.
Sharing personal information with third parties
We may share personal information with certain third parties (as described in this Policy) Where we
transfer personal information to a third party, we will take reasonable and appropriate steps to ensure
the third- party processes personal information for limited and specified purposes and in a manner
consistent with our legal obligations.
We allow certain third-party advertising partners to collect information about the users of
Mammotion Service to serve more relevant ads, for ad campaign measurement and analytics, and fraud
detection and reporting. All cookies that are not strictly necessary (including third-party cookies)
require prior, opt-in consent from individuals in the EEA, UK, and Switzerland before loading.