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Mammotion Privacy Policy
Updated on: April 26, 2024
Effective date: April 26, 2024
Feedback Channel: privacy@mammotion.com
Welcome to the services offered by Mammotion Technology Co., Ltd (“Mammotion” or “we”)!
Our services (“Mammotion Services”) covered by this Privacy Policy (“Policy”) include:
(i) Mammotion websites, apps and mini programs;
(ii) Mammotion mowing products.
We are strongly committed to protecting the personal information and privacy of anyone who
interacts with Mammotion Services (“Users” or “You”). We may process your information
when you use Mammotion Services. This Policy is meant to help you understand what
information we collect, why we collect it, and how you can update, manage, export, and
delete your information. The Policy does not apply to the information processing practices of
other companies and organizations that advertise our services or put links in our websites,
apps, or mini programs.
We hope that you have read and fully understood the Policy before you enter Mammotion
Services. If you do not agree to the Policy, it may result in the failure of Mammotion Services
to function properly or to achieve their intended purposes, and you shall immediately stop
accessing/using Mammotion Services.
This Policy will help you understand:
1. How We Collect and Use Your Personal Information
2. How Long Will We Retain Your Personal Information
3. How We Protect Your Personal Information
4. When We Share Your Personal Information
5. How We Protect Personal Information of Children
6. How to Manage Your Personal Information
7. How We Use Cookies or Similar Technologies
8. Notices and Amendments
9. How to Contact Us
Appendices:
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Table 1: Types of information collected during your use
Table 2: Android OS application permissions
Appendix 1: Rights for residents of California
Appendix 2: Rights for individuals in the European economic area, UK or Switzerland
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1 How We Collect and Use Your Personal Information
We collect your personal information primarily to make it easier and more satisfying for you to
use Mammotion Services, and the information you provide helps us achieve this goal.
You understand and agree that we hope to provide perfect products and services. Therefore,
we will continue to improve our products and services, which means that with their iteration,
expansion, and upgrade, we may often launch new services or business functions, or re-
arrange business functions, and may require the collection of new personal information or
change the purpose or method of using personal information.
Please note that if we use your personal information for other purposes not described in this
Policy, or if we collect additional personal information not mentioned here, we will obtain your
consent through pop-ups, page prompts, interactive communications, website
announcements, or other means. Once we have obtained your consent, such additional uses
will be deemed part of this Policy, and this Policy shall also apply to such additional
information. If you have any questions in this process, you may contact us through the
feedback channels listed in the “How to Contact Us” section of this Policy and we will respond
as soon as possible.
(a) What types of personal information do we collect
(i) Registration and login
(A) Basic information
When you register and log in to your Mammotion Services account, we will
collect basic registration or login information, including email address and
verification code match results, and then we will assist you to create your
account number, username, and password.
(B) Personalized information
If you choose to provide the following additional information, it will help us
provide you with personalized recommendations and a better service experience,
such as your nickname, profile, avatar, gender, region information. If you refuse
to provide this information, the basic functions of Mammotion Services will not be
affected.
(ii) Basic account service
In order to identify the abnormal status of your accounts, understand product
adaptability, provide basic services such as browsing and searching, ensure the
normal operation of Mammotion Services, and optimize the service experience
for you, we may collect information about the services you use and how you use
them, including:
(A) Log information
When you use Mammotion Services, we may automatically collect (including
background running) your detailed usage information and store it as a network
log, including your login account number, search query contents, IP address,
browser type, telecom operator, network environment, language used, date and
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time of visit, web browsing history, Push open record, length of stay, refresh
record, posting record, favorites and sharing information.
(B) Device information
Based on the specific permissions you have granted when installing and using
Mammotion Services, such as apps, we may receive and record (including
during background running) information about the device you are using, including
your device model, device log, operating system and version, client version,
device resolution, package name, device settings, device identifier (MAC
address/IMEI/Android ID/Open UDID/GUID/MAC/OAID/IDFA/SIM card IMSI
information), hardware and software characteristics, device location(such as IP
address, GPS location) information.
In order to collect these personal device information, we will request access to
your device, including device information permissions, location permissions, etc.
Please note that it cannot identify a specific natural person with separate device
and log information. If we use the above information in combination with other
personal information to identify a specific natural person or in combination with
information that can identify a natural person, we will anonymize and de-identify
such personal information when using such information, unless we obtain your
authorization or otherwise required by laws and regulations.
(iii) Product purchase
(A) Order and payment
While purchasing our products or services, you can choose payment services
provided by our related parties or third-party payment institutions that cooperate
with us. During payment services, we may need to share information such as
your Mammotion Service order number and transaction amount with the
payment institutions so that they can confirm your payment instructions and
complete the payment.
In order to display the order information of your account and protect your after-
sales interests, we will collect order information, transaction, consumption
records, and virtual property information (sensitive personal information)
generated during your use of Mammotion Services to show you such information
and manage your order.
In case of a transaction refund, we may ask you to provide your bank account
information, including card information and third-party account information
(sensitive personal information) to process the refund request.
(B) Delivery
In order to facilitate the delivery of products or services to you, you shall at least
provide us with the personally identifiable information of the receiver, name,
shipping address, postal code, receiver, contact number, and payment status
information as prompted. If you refuse to provide such information, we will not be
able to complete relevant delivery services.
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If you order goods or services for someone else through Mammotion Services,
you need to provide the above information of the actual purchaser. Before
providing us with such information about the actual purchaser, you need to
ensure that you have obtained its authorization and consent.
(C) Contact and after-sales service
When you contact us, we may keep your communication/call records and
content or the contact information and related information (sensitive personal
information) you leave in order to contact you or help you resolve relevant issues,
or record the solution and outcome.
In order to confirm the status of the transaction and provide you with after-sales
and dispute resolution services, we will collect your transaction, payment, and
logistics information related to the transaction progress through the transaction
object, payment institution, and logistics company selected by you based on the
transaction, and share your transaction, payment, and logistics information with
the relevant service providers mentioned above.
(iv) Mowing service
Some of our mowing products can automatically identify and avoid obstacles,
map out the routine, and work on your schedule. In order to provide you with a
better experience of mowing, you need to link the products with your Mammotion
account through apps, then you could operate the products and arrange mowing
plans. While using our mowing services, we will collect your personal information
in the following scenarios:
(A) Scan QR code/AR scan/take photos and related editing functions
When you use the scan QR code/AR scan/take photos feature, we need you to
grant us access to your camera and storage space of your device, and collect
the uploaded picture information you provide after scanning QR code/taking
photos. Your photos may contain sensitive personal information, so please be
careful when you are requested to provide them.
(B) Bluetooth/Siri-based service
When you need to use Bluetooth to connect to a product, you need to turn on the
Bluetooth permission. If you need to control and use Mammotion Services
through Siri, you need to turn on Siri and search permissions.
(C) Voice interaction
When you use the voice interaction feature, we need you to grant us access to
your microphone/recording and collect your voice interaction information and
recorded voice. If you click to report inaccurate recognition when using a voice
interaction recognition service, we need to collect your audio to optimize the
service.
Your voiceprint is sensitive personal information, so please be careful when you
are requested to provide it.
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(D) Video record
In order to explore the operation environment, avoid obstacles, and design the
mowing route while mowing, the products equipped with a camera will collect
video information of the environment where the products are located. If you
choose to use the features associated with video recording, we need you to
grant us access to the camera and storage permissions on your mowing device
and collect the uploaded video information you provide after video recording.
In case the visual function of Mammotion Services goes wrong, we may request
that you voluntarily provide visual logs via a log upload.
The videos and visual logs you provide may contain sensitive personal
information about you and other individuals in the environment where the
products are located. So please be careful when you set and place the products
and when you are requested to provide this information. Please note we do not
accept any responsibility or liability for any breach of other individuals’ privacy
and personal information because of your incorrect operation.
(v) Information release function.
When you use the information release function in Mammotion Services, we need
to collect your mobile phone number and verification code match results
(sensitive personal information) according to applicable laws and regulations.
In addition, we may need to collect corresponding personal information and
obtain appropriate permissions based on your posting behavior and the type of
content you post. For instance:
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When you post images or videos at the Cloud Village-Plaza, we need your
permission to access your camera and/or photo and storage space, and to
collect the image or video information (which may contain sensitive
personal information) that you need to post; or
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If you need to post your location when posting images or videos, we may need
you to grant us access to your location data and collect your location
information (sensitive personal information).
Please note that if the information you post contains the personal information of
other people, you shall obtain their consent before posting.
(vi) Sharing and activity participation.
When you share or receive shared information, or participate in activities, we
need to access your clipboard and read the passwords and links contained in it
to realize functions or services such as jumping and sharing.
(vii) Message notification.
For your contact details (such as contact email and phone number) you provide
during the use of Mammotion Services, we may send multiple types of
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notifications to one or more of them during operation, which is used for user
message notification, identity verification, security verification, and user
experience research.
In addition, we may also send you commercial information about services,
features, or activities that may be of interest to you by email, SMS, or phone. If
you do not wish to accept this information, you can unsubscribe via the method
provided in the SMS.
(viii) Provide you with customer service or other user response functions.
When you contact our customer service or use other user response functions
(such as making in-sales and after-sales applications, personal information
protection complaints or suggestions, and other customer complaints and needs),
we may require you to provide the necessary personal information to match and
verify user identity of you to protect your account and system security. We may
also keep your contact information (the contact information that you use to
contact us or other contact details that you provide), records of your
communication/calls with us, your feedback in the platform response function
(including text/pictures/audio/video/call records), and other necessary
information related to your needs in order to contact you or assist you in solving
problems, or to record the resolution and outcome of relevant issues.
(ix) Provide you with security.
In order to improve the security of your use of the services provided by us and
our partners, protect the personal and property safety of you or other users or
the public, better prevent security risks such as phishing websites, fraud, network
vulnerabilities, computer viruses, network attacks, and network intrusions, and
more accurately identify the violation of laws and regulations or relevant
agreement rules of Mammotion Services, we may collect, use or integrate your
account, transaction, device, and log information, as well as information shared
by our affiliates and partners with your authorization or in accordance with the
law, so as to comprehensively judge your account and transaction risks, perform
identity verification, detect and prevent security incidents, and take necessary
recording, auditing, analysis, and disposal measures in accordance with the law.
(x) Improve our services.
We may invite you to participate in surveys about Mammotion Services to help
us improve existing services or design new services; in addition, we may use
your information for software updates. In these scenarios, we will collect relevant
personal information with your consent in advance.
(xi) Tips for specific function permissions.
If you need to turn off the function permissions that you have turned on to use
some of the above specific functions (including camera, photo, microphone,
address book, storage, device information, geographic location, and calendar
permission), most mobile devices will support it. For specific methods, please
refer to or contact the service provider or manufacturer of your mobile device.
Please note that by turning on any permission, you authorize us to collect and
use relevant information to provide you with the corresponding services. Once
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you turn off any permission, you cancel the authorization, and we will no longer
collect and use relevant information based on the permission, nor shall we be
able to provide you with the services corresponding to that permission. However,
your decision to turn off permissions shall not affect the previous collection and
use of information based on your authorization.
To learn more about the types of information and device permissions collected, you can refer
to the tables in the Appendices.
Table 1: Types of information collected during your use
Table 2: Android OS application permissions
(b) How we collect and obtain your personal information
(i) Information you provide.
When you make an order, create a Mammotion account, sign up for offers, or
otherwise engage with Mammotion services, we may ask for certain personal
information such as your name, email address, username, and password,
delivery address, billing information, and phone number.
Please note that by continuing to use Mammotion Services, you are
acknowledging that Mammotion cannot guarantee the privacy of personal
information you choose to post publicly on the internet, including on social media
pages.
(ii) Information we obtain about you.
Information we collect, summarize, and record when you use Mammotion
Services, including log, location, and device information.
(iii) Information on your activities when you talk to us
We may ask for personal information when you call us, send us an email, or
provide us with comments, chat messages, and opinions through Mammotion
Services.
(iv) Information we receive from third parties
You may use third-party social networks or authentication services, such as
Apple or Google, to log in to our website or apps. These services may share your
personal information with us, like your name and contact information.
The data we receive from these third-party services is dependent upon your
privacy settings with the social network. You should always review and, if
necessary, adjust your privacy settings on third-party websites and services
before linking or connecting them to our Service.
You may interact with a link to or from a third party or a social media feature. If
you follow a link to any of these websites, note that your interactions with these
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companies are governed by their privacy policy, not ours. We recommend that
you review the policies and terms of use of any third party before you submit any
information to those websites
If you follow a link to any of these websites, please note we do not accept any
responsibility or liability for their services or practices.
(c) How can we use your personal information
We must have a valid reason to use your personal information, and it’s called the
“lawful basis for processing”. Most times we might ask your permission and consent to
do things. Other times, when you reasonably expect us to use your personal
information, we do not ask your permission, but only when:
(i) the law says it's fine to use it, and
(ii) it fits with the data or privacy rights you have.
According to relevant laws and regulations, your authorization and consent are not
required to collect your information in the following circumstances:
(i) It is related to the performance of obligations stipulated by laws and regulations;
(ii) It is directly related to national and defense security;
(iii) It is directly related to public safety, public health, and major public interest;
(iv) It is directly related to criminal investigation, prosecution, trial, and judgment
enforcement;
(v) It is to safeguard the significant legitimate rights and interests of life and property of
yours and other individuals, and it is difficult to obtain your consent;
(vi) The personal information collected is disclosed by you to the public;
(vii) The personal information is collected from legally and publicly disclosed
information, such as legal news reports and public government information;
(viii) It is necessary for the signing and performance of contracts following your
requirements;
(ix) It is necessary for legitimate news reports; and
(x) Other situations stipulated by laws and regulations.
2 How Long Will We Retain Your Personal Information
Unless otherwise stipulated by laws and regulations or regulatory authorities, we will
only retain your information for the shortest period necessary for the purposes
described in this Policy. Specifically, we retain personal information we collect for
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different periods depending on what it is, how we use it, and how you configure the
settings of Mammotion Services. Details are as follows:
(a) Some personal information can be deleted at your discretion: such as your personal
information or the content you create or upload, like photos, videos, etc. You are also
discretionary to delete activity information saved in your account or choose to have it
deleted automatically after a set period. We will retain the personal information until you
delete it or choose to have it deleted.
(b) Other personal information is deleted or anonymized automatically after a set period,
such as advertising data in our system.
(c) Some personal information we retain for longer periods when necessary for legitimate
business or legal purposes, such as security, fraud and abuse prevention, or financial
record-keeping.
(d) If we terminate Mammotion Services or operations, we will promptly stop continuing to
collect your personal information, notify you in advance based on relevant laws and
regulations, and delete or anonymize your personal information after the termination of
the services or operations, unless otherwise stipulated by laws and regulations or
regulatory authorities.
When you delete personal information, we will manage to make sure that your personal
information is safely and completely removed from our servers or retained only in anonymized
form. We try to ensure that our services protect information from accidental or malicious
deletion. Because of this, there may be delays between when you delete something and
when copies are deleted from our active and backup systems.
3 How We Protect Your Personal Information
We take personal information security very seriously and shall take all reasonable and
practicable measures to protect your information.
(a) Technical measures for data security.
We will adopt security protection measures in line with industry standards, including
establishing reasonable system specifications and security technologies to prevent your
information from being accessed, used, and modified without authorization, so as to avoid
data damage or loss. Various encryption techniques are adopted in our web services. For
example, in some services, we will use encryption technology (such as SSL) to protect your
information, adopt encryption technology to encrypt and store it, and isolate it through
isolation technology. When information is used, such as information presentation and
information correlation calculations, we use a variety of data desensitization techniques to
enhance the security of information in use. We adopt strict data access control and multi-
factor authentication technology to protect information and prevent data from being used
illegally.
(b) Access control measures
We only allow employees and partners who need to know your personal information to
access it, and we have set up strict access control and monitoring mechanisms for this
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purpose. We also require all persons who may have access to your information to comply
with appropriate confidentiality obligations. If they fail to fulfill these obligations, they may be
subject to legal responsibility or be suspended from the partnership with Mammotion Services.
(c) Other security measures we take to protect information
We manage and regulate the storage and use of information by establishing a data
classification and grading system, data security management specifications, and data security
development specifications. We maintain comprehensive security controls over data through
information contact confidentiality agreements, monitoring, and auditing mechanisms. And we
are dedicated to increasing security awareness when providing and operating Mammotion
Services.
We have an industry-advanced, data-centric data security management system centered on
the data life cycle, which improves the security of the entire system from multiple dimensions,
including organizational construction, system design, personnel management, and product
technology.
(d) Security tips for you
When communicating with a third party or purchasing goods and receiving services through
Mammotion Services, you shall inevitably disclose your information, such as contact
information or postal address, to the counterparty or potential counterparty. It is worth noting
that the Internet is not an absolutely secure environment, and due to the limitations of
technology and risk prevention, even if we have tried to strengthen security measures, we
cannot always guarantee 100% security of information. Please understand that the system
and communication network used by you to access Mammotion Services may encounter
problems due to circumstances beyond our control.
We recommend that you use complex passwords, properly keep your account number,
password, and other identity elements, take care to protect your personal information
security, and only provide it to others when necessary. When you use the services, we
will identify you through your account number, password, and other identity elements.
Once you disclose the above information, you may suffer losses and it may be
detrimental to you. If you find that your account number, password, and/or other
identity elements may be or have been leaked, please contact us immediately so that
we can timely take appropriate measures to avoid or reduce losses.
(e) Security incident handling.
In response to possible risks such as personal information leakage, destruction, and loss, we
have developed several systems to clarify the classification standards of security incidents
and vulnerabilities as well as corresponding handling procedures. We have also established a
special emergency response strategy for security incidents. In accordance with the
requirements of the security incident handling specification, we will initiate security plans for
different security incidents, carry out stop loss, analysis, positioning, and formulation of
remedial measures, and conduct joint tracing and strike with relevant departments.
In the event of an information security incident that is likely to result in a high risk to your
rights and freedoms, in accordance with the requirements of laws and regulations, we will
promptly notify you of the basic situation and possible impact of the security incident,
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disposition measures we have taken or will take, our suggestions to prevent and mitigate risks
by yourself, remedies for you, etc. Meanwhile, we will promptly inform you of the situation
related to the incident by means such as email, letter, telephone, and push notification. When
it is difficult to inform the information subjects one by one or it may involve disproportionate
effort, we will make announcements reasonably and effectively.
In addition, we will proactively report information security incidents as required by regulatory
authorities.
4 When We Share Your Personal Information
Mammotion may share your personal information with third parties. It includes:
(a) When we use third-party services to support Mammotion Services
For instance, we may access third-party services or other similar applications (such as
embedded code and plug-ins) to improve customer service and user experience for the
purposes stated in this Policy. We try to ensure that your personal information is processed
as if we were handling it directly. We promise to carefully select these third parties and only
share with them what they need to provide the service.
Currently, the third-party services we access mainly include the following types:
(i) For advertising-related services, including advertising display, advertising statistics
and monitoring;
(i) For message push functions, including push from mobile phone manufacturers and
event-specific alerts;
(ii) For payment-related services, including order payment, transaction behavior
verification, income settlement, and payment information summary statistics;
(iii) For obtaining device location permissions and collecting device and log information
with your consent;
(iv) For third-party authorization services, including third-party account login and
sharing of relevant content to third-party products, these services may collect
information about you (including your log information);
(v) For supporting product function modules, including voice recognition, intelligent
customer service, and content storage;
(vi) For optimizing product performance, including improving hardware distribution
capability, reducing server cost and functional heat repair; and
(vii) For account security and product reinforcement-related services, including network
monitoring, domain name resolution, anti-hijacking, anti-trash and anti-cheating,
encryption, and decryption services.
Your use of third-party services (including any information you provide to such third parties) is
subject to the third party’s terms of service and information protection statement (not this
Policy), which you are required to read carefully. This Policy applies only to the personal
information we collect and does not apply to services provided by any third party or to their
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rules for the use of information. If you become aware of risks associated with these third-party
services, you are advised to terminate the operations to protect your legitimate interests and
to contact us promptly.
(b) When we share personal information with our affiliated companies
Our affiliated companies may access your personal information under the terms included in
the Policy.
(c) When we are involved in a merger, acquisition, or sale of assets
If we are involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the
confidentiality of your personal information and give affected users notice before personal
information is transferred or becomes subject to a different privacy policy.
(d) Where there are legal reasons
We may share your personal information if we have to by law, or when we need to protect you
or other people from harm.
(e) When we have anonymized your personal information and you cannot be identified
(f) When you make your personal information public
5 How we Protect Personal Information of Children
We do not create content and services for anyone under 16 (“Children”), and we do not
intentionally collect or maintain information from children. If you become aware that personal
information about children has been provided to us, please immediately contact us so that we
can delete the personal information from our records.
6 How to Manage Your Personal Information
You are in control of your personal information, and you have the following right to manage
your personal information.
(a) Access, update
We encourage you to update and modify your information to make it more accurate and
effective.
You can access, update, and delete your personal information as follows:
Through [My], you can query and modify your avatar, nickname, profile, gender, birth date,
and region, access the pages you have recently visited, access the users you follow and
favorite articles, and modify corresponding content in the above modules, such as unfollowing,
unliking and unfavorite.
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(b) Delete
If you would like to submit a request for us to delete your information, you may do so through
the feedback channel. But for some scenarios, you can only delete the data yourself, for
instance, when you return our products after you have probated them, you may delete the
information related to the products through our apps.
We also provide the function of canceling a registered account. You can cancel your account
on the “Account Cancellation” page of Mammotion Services by yourself, provided that it
meets the conditions stipulated in the service agreement and applicable national laws and
regulations.
After the cancellation of your Mammotion service account, we will stop providing you with
Mammotion Services and delete your personal information or anonymize it as per your
request, unless otherwise stipulated by laws and regulations.
We will adopt appropriate technical means or contact channels to ensure, to the extent
possible, that you can access, update, and delete your personal information or other
information provided when using Mammotion Services. When you modify or delete your
personal information, we follow a process to make sure that your personal information is
safely and completely modified or deleted from our system or retained only in anonymized
form. We try to ensure that our services protect personal information from accidental or
malicious modification or deletion. Because of this, unless otherwise provided by laws and
regulations, when you modify or delete your personal information, we may not immediately
modify or delete the corresponding information from the backup system but shall modify or
delete the information when the backup is updated.
(c) Disclosure and sharing
It is up to you to share or make your personal information related to Mammotion Services
public. Many of our services allow you to publicly share information about yourself not only
with your social network, but with all users of Mammotion Services, such as the information
you upload or post in Mammotion Services, your response to the information uploaded or
posted by others, the information you upload or post in the public area of Mammotion
Services that is not visible to specific users, and location data and log information related to
such information.
As long as you do not delete the information that you have made public or shared, it may
remain in the public domain. Even if you delete the shared information, it may still be cached,
copied, or stored independently by other users or third parties not under our control, or kept in
the public domain by other users or such third parties. We will not be responsible if you
disclose or share information through the above channels and result in the leakage of your
information. Therefore, we remind you and ask that you carefully consider whether you will
disclose or share your information through these channels. Please be advised that
information such as your completed profile and posts may be publicly displayed on your
homepage. You can manage your personal homepage display settings in [My]-[Settings].
(d) Changing the scope of your authorization and consent
You can always choose whether to disclose information. Some information is necessary to
use Mammotion Services, but most other information is provided at your discretion. You may
change the scope of your authorization to continue collecting information or withdraw your
authorization by means such as deleting information and turning off device functions. After
you withdraw your authorization, we cannot continue to provide you with the services for
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which you have withdrawn your authorization, and we will no longer process your information.
However, your decision to withdraw your authorization shall not affect the processing of
information based on your previous authorization.
(e) Obtaining copies of personal information
If you need a copy of your personal information, you can contact us through the feedback
channel. After verifying your identity, we will provide you with a copy of your personal
information in Mammotion Services, except as otherwise provided by laws and regulations or
otherwise agreed in this Policy.
(f) Managing personalized advertising cookies and other tracking
You may be able to avoid the collection of information through some cookies or other tracking
technologies by actively managing the settings on your browser or mobile device. Please
refer to “How We Use Cookies or Similar Technologies” below to learn about disabling or
blocking cookies and similar tracking technologies.
(g) Response to your request
In response to your request above, you may be required to provide a written request or
otherwise prove your identity for security purposes. We may ask you to verify your identity
before we process your request. For your reasonable request, we do not charge fees in
principle, but we shall charge a cost as appropriate for repeated requests that exceed
reasonable limits. We may reject unreasonably repeated requests that require excessive
technical means (e.g., require the development of new systems or fundamentally change
current practices), pose a risk to others’ legitimate interests, or are very impractical (e.g.,
involve information stored on backup tapes). We will not be able to respond to your request in
the following circumstances:
(i) It is related to our performance of our obligations under laws and regulations;
(ii) It is directly related to national and defense security;
(iii) It is directly related to public safety, public health, and major public interest;
(iv) It is directly related to criminal investigation, prosecution, trial, and judgment
enforcement;
(v) We have sufficient evidence to show that you exhibit subjective maliciousness or
abuse of rights;
(vi) It is to safeguard the significant legitimate rights and interests of life and property of
yours and other individuals, and it is difficult to obtain your consent;
(vii) Responding to your request will seriously damage the legitimate rights and
interests of you or other individuals and organizations; or
(viii) It involves trade secrets.
(h) Jurisdictional rights you have
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Depending on your jurisdiction, you may be entitled to additional rights in relation to your
personal information. You may refer to the appendices below to learn about the following
jurisdictional rights:
(i) for residents of California;
(ii) for individuals in the European economic area, UK or Switzerland.
7 How We Use Cookies or Similar Technologies
We or our partners may obtain and use your information through Cookies or similar
technologies and store such information as log information. By using Cookies, we provide
users with an easy and personalized web experience. Cookies are text files with small pieces
of data that are sent to your browser from a web server and stored on your computer’s hard
drive. Cookies are used to benefit the users. For example, to make the login process of
Mammotion Services faster, you can choose to store your username in a Cookie. This shall
make it easier and faster when you log into Mammotion Services next time. Cookies help us
identify the pages and content you connect to, the time you spend on Mammotion Services,
and the Mammotion service pages you select. Cookies enable us to serve you better and
faster and personalize your experience with Mammotion Services.
However, you shall be able to control if and how Cookies are accepted by your browser.
Please check the files that come with your browser for more relevant information.
We and third-party partners may collect, use, and store your information through Cookies or
similar technologies. We may use our Cookies or similar technologies for the following
purposes:
(a) Remember your identity
For example: Cookies or similar technology helps us identify you as our registered user
or save your preferences or other information about you that you provide to us.
(b) Analyze your use of our services
We may use Cookies or similar technologies to understand what activities you have
performed using Mammotion Services, or which services are the most popular.
8 Notices and Amendments
In order to provide you with better services, we may modify the terms of this Policy from time
to time in accordance with updates to Mammotion Services and relevant legal and regulatory
requirements, and post any changes to this Policy on this page. Such modifications shall form
part of this Policy. For significant changes, we will also provide a more prominent notice
(including website announcements, push notifications, and pop-up alerts). Significant changes
referred to in this Policy include, but are not limited to:
(a) Significant changes to our service model; such as the purpose of processing personal
information, the type of personal information processed, and the use of personal
information;
17
(b) Significant changes to our ownership structure; such as changes in owners caused by
business adjustments, bankruptcy, and mergers and acquisitions;
(c) Significant changes to the main objects of personal information sharing, transfer, or public
disclosure;
(d) Significant changes to your right to participate in the processing of personal information
and how you exercise it;
(e) Significant changes to the responsible departments, contact details, and complaint
channels for handling personal information security; and
(f) Other situations that are crucial or may seriously affect your rights and interests. We put
your satisfaction at the center of any changes we make. You are encouraged to review
our Privacy Policy every time you use Mammotion Services.
9 How to Contact Us
We will protect your personal information in accordance with this Policy. If you have
complaints and reports regarding cybersecurity, or if you have any questions, comments, or
suggestions regarding this Policy and your information, and questions about the privacy
practices of Mammotion Services, please feel free to contact us by sending an email to
privacy@mammotion.com. In general, we will readdress your questions, comments, or
suggestions in a timely manner of receipt and verification of your user identity.
If you are not satisfied with our process, you can file a complaint or report to the government
department that governs personal information protection. You can find out more information
about your rights by contacting your local data protection regulator.
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Table 1: Types of information collected during your use
SDK Name
Personal Information
Field
Applicable
scenarios
Alibaba Cloud IoT Platform for
Smart Life (Feiyan Platform) sdk
User name, cell phone
number, email, IP,
region (multilingual)
Used to
complete
registration,
login,
account
binding, and
language
selection
online
https://terms
.alicdn.com/l
egal-
agreement/t
erms/privac
y_sdk_desc
ription/2022
0901154750
955/202209
0115475095
5.html
Cell phone device
information category
Hardware: such as
Mac, IMEI, IMSI, IDFA,
carrier, device model,
router information
Software: such as
system type, OS
version, firmware
information
Switch query: GPS,
Bluetooth
Connected network
information: wi-fi,
mobile, etc.
Used for
Identity
association
verification
(secure
identity
authenticatio
n),
experience
optimization,
and
Troubleshoot
ing
Device operation status
information: such as the
state of lights on and off
(and device-related
attributes defined in the
object model), service
queries supported by
the device side, such as
the control capabilities
supported by the device
For device
status and
other
information
display
Smart device (i.e. IOT
device) information:
Network
distribution,
19
device mac (Wi-Fi
Bluetooth), connected
router information
(SSID, Mac), Wi-Fi
signal information
(RSSI, channel
information, frequency,
etc.),
IP address, device
firmware information,
chip type, and other
hardware information
problem
diagnosis,
OTA upgrade
GoogleSignIn
https://poli
cies.googl
e.com/priv
acy
AgoraRtcEngineSDK
https://docs.
agora.io/en/i
nteractive-
live-
streaming/re
ference/sec
urity
EchatSDK
https://www.
echatsoft.co
m/privacy/pr
ivacy.html
MapBox SDK
https://www.
mapbox.co
m/legal/priv
acy
Firebase
https://fireb
ase.google
.com/terms
20
Table 2: Android OS application permissions
Permission Name
Permission Function
Description
Usage scenario or purpose
ACCESS_FINE_LOCATION
Access to precise positioning
Through the Global Positioning
System (GPS).
Accurate geolocation
information via network
location information (e.g., base
stations and WLANs)
For distribution, discovery, and
control of Bluetooth-type devices
ACCESS_COARSE_LOCATION
Access Rough Location
Approximate geographic
location information via
network location information
(e.g., base stations and
WLANs)
For distribution, discovery, and
control of Bluetooth or network
devices
READ_EXTERNAL_STORAGE
Read external memory
Provides the ability to read
data from the phone's storage
space
Used to read application status
information, application cache, key
logs, etc., to facilitate
troubleshooting and locating
problems
WRITE_EXTERNAL_STORAGE
Write to external memory
Provides the ability to write to
external storage
Used to read application status
information, application cache, key
logs, etc., to facilitate
troubleshooting and locating
problems
Android. permission.CAMERA
Camera Permissions
Use the camera to take photos
and record video functions
Log feedback allows users to take
photos or record videos on site and
upload them
Bluetooth Scanning
For discovering Bluetooth-like
devices in the vicinity
For distribution, discovery, and
control of Bluetooth-type devices
Bluetooth Connection
Connect specific Bluetooth
devices
For distribution, discovery, and
control of Bluetooth-type devices
Bluetooth broadcasting
Sending Bluetooth broadcasts
For distribution, discovery, and
control of Bluetooth-type devices
iOS application permissions
Descriptions in list
Functions
Usage
NSLocationAlwaysUsageDescription
Through the Global
Positioning System
(GPS).
Accurate geolocation
information via network
location information
(e.g., base stations and
For distribution, discovery,
and control of Bluetooth-
type devices
21
WLANs)
NSLocationWhenInUseUsageDescription
Accurate geolocation
information
For distribution, discovery,
and control of Bluetooth-
type devices
NSLocalNetworkUsageDescription
Local network
permissions
For distribution, discovery,
and control of Bluetooth or
network devices
NSBluetoothAlwaysUsageDescription
For discovering
Bluetooth-like devices
in the vicinity
For distribution, discovery,
and control of Bluetooth-
type devices
NSBluetoothPeripheralUsageDescription
Get Bluetooth
permissions
Used for Bluetooth device
discovery, network
distribution, broadcast, and
control
NSCalendarsUsageDescription
Get calendar
permissions
Set up your task schedule
NSCameraUsageDescription
Get camera permissions
Log feedback allows users
to take photos or record
videos on site and upload
them
NSPhotoLibraryUsageDescription
NSPhotoLibraryAddUsageDescription
Access to photo album
Log feedback allows users
to take photos or record
videos on site and upload
them
Appendix 1: Rights for residents of California
This Appendix is a supplement notice of the Policy and applies to California residents whose
personal information is processed by us under the California Consumer Privacy Act (“CCPA”),
the California Privacy Rights Act (“CPRA”), or other California privacy laws described below.
Disclosure of personal information
We allow certain third-party advertising partners to collect information about the users of
Mammotion Services to serve more relevant ads, for ad campaign measurement and
analytics, and fraud detection and reporting. All cookies that are not strictly necessary
(including third-party cookies) require prior, opt-in consent from California consumers, are
loaded per the consumer's instructions and preferences, and do not involve "sales" of
personal information.
How can you manage your personal information?
As a California resident, you may be able to exercise the following rights:
22
(i) the right to know any or all of the following information relating to your personal
information we have collected and disclosed in the last 12 months, upon
verification of your identity:
• The specific pieces of personal information we have collected about you,
• The categories of personal information we have collected about you,
•
The categories of sources of the personal information,
• The categories of personal information that we have disclosed to third parties
for a business purpose, and the categories of recipients to whom this
information was disclosed,
• The categories of personal information we have sold and the categories of
third parties to whom the information was sold, and
•
The business or commercial purposes for collecting or selling personal
information.
(ii) the right to correct any inaccurate personal information we have about you.
(iii) the right to request deletion of personal information we have collected from you,
subject to certain exceptions.
(iv) the right to opt out of the sale and/or the sharing of your personal information and
sensitive personal information to third parties now or in the future.
You also have the right to be free of discrimination for exercising these rights. However,
please note that the exercise of these rights may limit our ability to process personal
information. For example, if you submit a deletion request, we may no longer be able to
provide you with our products and services or engage with you in the same manner.
Limit the use of sensitive personal information
You also have the right to request limitation of the use and disclosure of your sensitive
personal information (as defined in the CCPA, as amended), subject to certain exceptions. If
you would like to limit the use of your sensitive personal information, please contact us using
the details set out in “How to Contact Us”.
Do not sell or share personal information
We do not sell personal information. If you would like to opt out of the sharing of your
personal information, please contact us using the details set out in “How to Contact Us”.
To submit your California consumer rights requests
You may submit a request to exercise your California consumer rights through one of the
mechanisms described below. We will need to verify your identity before processing your
request, which may require us to request additional personal information from you or require
you to log into your account if you have one. In certain circumstances, we may decline or limit
your request, particularly where we are unable to verify your identity or locate your information
in our systems, or as permitted by law.
23
To exercise your California Consumer Rights, please submit a request by contacting us using
the information provided in the “How Can You Manage Your Personal Information” or the
“How to Contact Us” sections above.
Subject to certain restrictions, you can have an agent exercise your rights for you. If you have
an agent exercising your rights, we must be provided with your written authorization allowing
that person to make such a request on your behalf. We reserve the right to deny the agent's
request if we are not reasonably able to confirm proper authorization and/or verify your
identity as the requestor.
Appeal
You may appeal our refusal to take action on a request by emailing us using the details set
out in “How to Contact Us”.
If your appeal is denied and you are a California resident, you may contact the California
Attorney General about the results of the appeal by submitting a complaint.
Marketing purposes
We do not disclose personal information to third parties for their direct marketing purposes
unless the customer first affirmatively agrees to that disclosure.
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Appendix 2: Rights for individuals in the European economic area, UK
or Switzerland
This Appendix is a supplement notice of the Policy and applies to certain persons in the
European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland whose personal
information is processed by us under applicable data protection laws, including the General
Data Protection Regulation, and the UK General Data Protection Regulation.
How can you manage your personal information?
If you are an individual located in the EEA, UK, or Switzerland, you have the following rights
in relation to your personal information:
(i) the right to be informed about how your personal information is being processed;
(ii) the right to access the personal information we hold about you and, in certain
circumstances to transfer the personal data you have provided to us to another
controller in a structured commonly used, machine-readable format;
(iii) the right to correct inaccurate or incomplete personal data we hold about you
without undue delay;
(iv) the right to obtain the erasure of your personal information without undue delay in
certain circumstances, such as where the personal information is no longer
necessary in relation to the purposes for which it was collected or processed, or
where consent has been withdrawn (when consent is used as a lawful basis of
data processing);
(v) the right to obtain the restriction of the processing undertaken by us on your
personal information in certain circumstances, such as where the accuracy of the
personal information is contested by you, for a period enabling us to verify the
accuracy of that personal information.
(vi) the right to object. You have the right to object to any processing based on our
legitimate interests where there are grounds relating to your particular situation.
There may be compelling reasons for continuing to process your personal
information, and we will assess and inform you if that is the case. You can object
to marketing activities for any reason;
(vii) the right to lodge a complaint to your local data protection authority.
To otherwise exercise your rights, or if you have any questions relating to your rights, please
contact us using the details set out in “How to Contact Us”.
Subject to certain restrictions, you can have an agent exercise your rights for you. lf you have
an agent exercising your rights, we must be provided with your written authorization allowing
that person to make such a request on your behalf. We reserve the right to deny the agent's
request if we are not reasonably able to confirm proper authorization and/or verify your
identity as the requestor.
Sharing personal information with third parties
25
We may share personal information with certain third parties (as described in this Policy).
Where we transfer personal information to a third party, we will take reasonable and
appropriate steps to ensure the third party processes personal information for limited and
specified purposes and in a manner consistent with our legal obligations.
We allow certain third-party advertising partners to collect information about the users of
Mammotion Service to serve more relevant ads, for ad campaign measurement and analytics,
and fraud detection and reporting. All cookies that are not strictly necessary (including third-
party cookies) require prior, opt-in consent from individuals in the EEA, UK, and Switzerland
before loading.